Your issue:
As a business, we need to answer all our calls quickly, efficiently and effectively as we
cannot afford to miss that crucial call just because there is no-one in the office.
Alternatively, we can't wait until we're next in the office to respond to that all
important fax.
Our solution:
Totem's call control solutions allow you to benefit from complete mobility. You can reduce
the risk of missed calls or mislaid faxes costing you valuable business.
Follow Me: Calls to your number are automatically directed to up to three destinations,
for example; your office, mobile or home. You can re-direct your calls remotely, whenever
and wherever you are, using a unique access PIN.
Voice Mail to email: This allows your clients to leave you a voicemail which is delivered to
your email box.
Fax to email: Using an 0871 number you can receive on email, allowing you complete
mobility and confidentiality. This eliminates the risk of mislaid faxes and removes cost
associated with using a traditional fax machine, such as paper, toner and maintenance
charges.
Your issue:
My business has more calls than it can handle. When we're busy, sometimes my
customer receives an engaged tone, which makes them frustrated. Instead of redialling
us, they may move onto one of my competitors, which means lost revenue for us.
Our solution:
Totem's Call Queue solution ensures your customer will never receive an engaged tone.
Call Queue welcomes the caller, which means that the call will be answered immediately.
The system then dials across to the call centre until all of the lines are full. When the Call
Centre is full our systems detect this and stacks the calls. As a line becomes available,
we present another call across. Whilst calls are stacked, we play music & marketing
messages to the caller to keep them on the line.
One of the key benefits is you can facilitate more calls, which could mean increased
orders and increased revenue from call minutes*. Your customer will never receive an
engaged tone as they are captured in the queue immediately, making them feel valued.
You can use the queue messages to inform your customers of news, new product
launches, marketing messages, alternative contact methods...while they wait.
Finally, the queue sits on Totem's network, removing strain from their telecoms
infrastructure.
* Revenue will only be generated when an NGN is used which offers a rebate, such as 0870
