Your issue:
How do I know if I'm missing any calls? How are my calls handled?
Our solution:
Vision, Totem's industry leading Management Information System, provides near real
time access to both inbound and outbound call information via the internet.
Vision allows you to manage your calls more efficiently by identifying when your peak
periods are and how many lines you require to reduce missed calls. Missed calls mean
missed sales opportunities!
Vision can help you identify which adverts work and where, even down to the caller's
postcode! This prevents costly marketing mistakes and ensures value is maximised
from your campaign investment by improved targeting.
Your issue:
As a business we employ a varied call centre environment using a mix of call centre
and home based employees. We find it difficult to make best use of homeworkers due
to the lack of control that current Automatic Call Distribution systems offer.
Our solution:
Totem's Homeworker solution helps you maximise the potential of your home-based
teleworkers with the minimum of expenditure.
Homeworker enables call centre managers to take full control of the homeworker
environment, by balancing call ratios between call centre based staff and remote
workers.
This network based solution has four core elements to ensure the entire tele-workforce
is handled efficiently and effectively, these are:
1. Management Control
2. Home Worker Attendance
3. Call Flow
4. Call Statistics
Your issue:
It is often difficult to get everyone in the same place at the same time to have a
meeting.
Our solution:
Conference Call enables you to conduct that all important meeting, anytime, anywhere
and at short notice.
The service is easy to set up. We will supply you with the conference number and
unique PIN access code. All you have to do is distribute the number to be called, along
with the PIN access code to those delegates that will be involved in the conference.
When a caller rings they are greeted by a recorded message asking them to enter the
PIN access code and record their name. Once the access code has been accepted, the
caller will be introduced to the meeting, alerting existing members which new delegate
has joined.
